TECHNICAL ASSISTANCE

Our technical support knows the name of each client to have met at least once during installation. Keeping in touch by phone and email, our technicians will establish a special relationship and follow up with high priority value. They are real experts, being able to diagnose a need, and propose the best solution in reply.

We deliver a continuous assistance on the use of our software, and we bring a personalized answer to all the questions which are put to us.

• Priority dedicated phone line

• Special relationship – Personalized support

• Diagnosis of your needs

MAINTENANCE

Our years of experience in installation and configuration of software made us acquire an inestimable know-how in resolution of a problem. Who is better placed to maintain your software than the technician which came install and configure them. We resolve 100% of the cases submitted, with travel site if necessary.

By contacting our technical support, it will automatically issue you a numbered ticket, which is then listed with a description of the problem and the history of interventions to resolve it.

By taking control of your computer, our support can remotely reinstall all your software, start a maintenance or help you better understand your problem. Even in cases of malfunctioning equipment, loss of data, or misuse, our technicians will be there to reinstall your software and databases.

• Opening a numbered ticket to each contact

• Remote Network Maintenance

• Reinstalling the software in case of malfunctioning equipment

• Repair of damaged files due to user error or poor operating conditions.